Frequently Asked Questions

Halos Event Rentals – Rexburg, Idaho
Frequently Asked Questions

1. How does delivery work?
At checkout you’ll choose either Shipping or Pickup.

Important: Shopify labels local delivery as “Shipping,” but this is our local delivery service—we do not ship items.

- Choose Shipping if you want us to deliver your rentals. After choosing Shipping, enter the delivery address (like your event venue), and the system will automatically calculate the delivery fee based on how far you are from our Rexburg location. The delivery cost will appear in your total at checkout.

- Large orders over $1,000: contact us for a delivery-fee discount code:)

2. What’s included in the delivery service?
Delivery includes bringing your items to the event location and picking them up afterward.

- Setup and takedown are not included by default.

- If you’d like help setting up or taking down chairs, tables, or other items, add the “Setup & Takedown” product, which can be found under Add-Ons & Insurance. You only need to add it once per order, no matter how many items we’re delivering.

- Tent rentals already include setup and takedown, so you do not need to add this add-on for tents.

3. Damage-Waiver Insurance – $10
Add this as a product under Add-Ons & Insurance to protect your rental items for a flat $10 per order.

- Covers: ordinary accidental damage like spills, food stains, candle wax, scuffs, or small fabric tears that can be repaired.

- Does not cover: lost or stolen items, missing pieces, or damage from misuse.

- Add it once per order, and it covers all items in that order.

4. Can I pick up the rentals myself?
Yes. Choose Pickup at checkout, select your preferred time, and collect your items from our Rexburg warehouse. We’ll have everything ready for you!

5. How far do you deliver?
We deliver within roughly a 100-mile radius of Rexburg. Need us farther out? Contact us and we’ll see if we can accommodate for an additional fee.

6. How early should I book?
For weddings and busy summer dates, book 2–4 weeks in advance. Last-minute? No problem! Check our calendar for the products your looking for and you are welcome to reach out if you need help:)

7. Can I cancel or reschedule?
Plans change—just contact us as soon as possible and we’ll work with you on a solution!

8. What if something is damaged or lost?

- If you purchased the $10 Damage-Waiver Insurance, accidental damage is covered and you will not be charged for repair or replacement of those accidents.

- If you did not purchase insurance, you are responsible for the cost of repairing or replacing any damaged items.

- Loss or theft is never covered—missing items are billed at full replacement value.

9. Can I change my order after booking?
Yes. Email or call us with any changes. Need more items? Place an additional order and we’ll combine it with your existing delivery or pickup when possible.

*Please refer to "Rental Terms & Care Policies" for more information.*

Still have questions? Call, text, email, or message us through the website and we’ll be happy to help:)