Frequently Asked Questions

1. How does delivery work?
At checkout, you’ll be asked to choose either “Shipping” or “Pickup.” Select Shipping if you want us to deliver your rentals. After choosing Shipping, enter the delivery address (like your event venue), and the system will automatically calculate the delivery fee based on how far you are from our Rexburg location. The delivery cost will appear in your total at checkout. For orders over $1000, please contact us and we will give you a discount code for delivery:)

2. What’s included in the delivery service? 
Our delivery service includes delivery to your event, setup, takedown, and pickup. Just tell us the location and time, and we’ll handle everything so you can focus on enjoying your day.

3. Can I pick up the rentals myself?
Yes! Choose the Pickup option at checkout and select your preferred pickup time while adding products to your cart. You can then pick up and return your items at our Rexburg location.

4. How far do you deliver?
We deliver within a 100-mile radius of Rexburg. If your event is outside this area, please contact us—sometimes we can accommodate you for an additional fee.

5. How far in advance should I book?
To ensure availability, especially during busy seasons, we recommend booking 2 to 4 weeks before your event. But if you’re last minute, just ask—we’ll do our best to help!

6. What if I need to cancel or reschedule?
We understand plans change! Please contact us as soon as possible, and we’ll work with you case by case to find the best solution.

7. What if something gets damaged or lost?
If an item is lost or significantly damaged, you may be responsible for a replacement fee based on the item’s value.

8. Can I make changes to my order after booking?
Yes! Contact us to make changes to your existing order. If you want to add more items, simply place a new order, and we’ll coordinate everything.

Still have questions? Feel free to contact us— we’re happy to help:)