Please Read our Rental Agreement and Policies before Checking Out

Please Read Our Rental Agreement and Policies Before Checking Out
🌸 Halos Event Rentals – Rental Terms & Care Policy

Thank you so much for choosing Halos Event Rentals! We're honored to be part of your special day. We’ve created these simple policies to ensure that each of our pieces stays beautiful and ready for the next celebration.

When placing your order, please enter your delivery address correctly and include any special instructions in the "Order special instructions" box. Delivery fees cover delivery and pickup.

By placing a rental order with Halos Event Rentals, you agree to the following terms:

💗 Treat Items with Love & Protect Them
All of our rentals are thoughtfully curated and handled with care—we ask that you do the same.

- Customers are responsible for any items that are lost, broken, or damaged beyond normal wear. In those cases, the full replacement cost will be charged.

- Please ensure that all items are returned clean if possible! Do not worry about tablecloths though, we will give you a laundry bag for those and you can return them dirty:)

- For items like candle holders, vases, or tabletop pieces, please remove any wax, dirt, or food residue before returning.

- Damage-Waiver Insurance – $10: If you added this product from Add-Ons & Insurance, ordinary accidental damage (like small tears, spills, scuffs, or minor stains) is covered. This does not cover lost or stolen items, missing pieces, or damage from misuse. Add it once per order to cover all items. Fee is non-refundable.

🛠 Setup & Takedown Service

- If you added the Setup & Takedown product from Add-Ons & Insurance, our team will handle setup and takedown for chairs, tables, and other items at your event location.

- Tent rentals already include setup and takedown, so you do not need this add-on for tents.

- This service is charged per order, not per item, and is optional.

📸 Photo Use
We love seeing our rentals in action! By renting from Halos Event Rentals, you give us permission to share photos of our items from your event on our website and social media.
(If you’d prefer we don’t share images from your event, just let us know—we completely understand.)

 

Other Policies

- Pickup: Choose Pickup at checkout, select your preferred time, and collect your items from our Rexburg warehouse.

- Delivery: We deliver within roughly a 100-mile radius of Rexburg. Need us farther out? Contact us and we’ll see if we can accommodate for an additional fee.

- Booking: For weddings and busy summer dates, book 2–4 weeks in advance. Last-minute? Check our calendar for availability and reach out—we’ll do our best to help :)

- Cancel/Reschedule: Contact us as soon as possible if plans change—we’ll work with you on a solution.

- Damaged or Lost Items: See above for insurance coverage. Loss or theft is never covered—missing items are billed at full replacement value.

- Order Changes: Email or call us with any changes. Need more items? Place an additional order, and we’ll combine it with your existing delivery or pickup when possible :)

 

Still have questions?
Call, text, email, or message us through our website—we’re happy to help make your event seamless!

With love,
The Halos Event Rentals Team
🌸